Brandywine Valley Going Above and Beyond

Mark,

I am sending this note to tell you that last night I again had a really wonderful service experience with your Brandywine Valley team.  I came home after 7 PM to find my air conditioning not working.  Since I had a maintenance visit set for July 16, I sent Justin Boomer an email asking if he might move that up much earlier in view of my problem.  Given the hour, I never for a moment expected a response from Justin that same evening.  But to my very happy surprise, Justin called me around 8 pm to let me know that he had seen my email and had responded by email.  In other words, he was so service oriented that he not only answered me by email late in the evening, he also called to make doubly sure I knew that you folks would help me.  That is extraordinary.

As things developed, by the time Justin called, my wife had suggested I call your office to see if there was anybody on-call.  I had reached a very efficient woman taking your office calls who said she would forward my information to your on-call technician, John, who would call me back.  As luck would have it, John called while I was talking to Justin.  Justin and John then coordinated and John was good enough to come to my home at almost 9:30 pm.  In the meantime, Justin keep tabs on things by email, promising help as soon as he could arrange it if John could not fix things. 

Despite the late hour and all the work which John had faced that busy evening, John was pleasant, upbeat, and thorough.  He assessed our situation and was able to get us up and going again.  While John was efficient with his time, he never acted the least bit rushed or put-out that he was working so late.  To the contrary, he made us feel that he really cared about our problem and would do his best to help. 

This is not the first time I have written to you to say how pleased we have been with your team.  Maybe you could do without my reports.  But I feel compelled to recognize great service when I get it.  Way back when I first met you and you were helping us select our system, you told me that you folks strive to be service oriented and to do right by your customers.  Thankfully, my system has generally worked well and I have not had to lean on Brandywine for help that often.  But any time I have needed assistance, your team has much more than lived up to your word.  They are always great.  Last night, Justin and John were particularly great and I so appreciate that.  It's not so much that my problem got fixed quickly (although that was really wonderful), it's that those guys showed they cared and gave it their all.  Thank you.

I have copied Justin on this so that he knows of our appreciation. Perhaps someone can let John know as well.


- J.M from Media

A Big Thank You to Mr. & Mrs. T of West Chester

Phil and I are extremely satisfied with our new air conditioner unit.  It is amazing how more efficient it is than our previous one.

It was a real pleasure working with you and we appreciate all your help.

We also want to add how impressed we are with the team that installed the unit here.  John, Bill and Joel were courteous, professional and competent.  As representatives of Brandywine Valley Heating And Air Conditioning, they exceeded our expectations.

It was truly a pleasure to do business with you and a company that exemplifies such high standards.

We look forward to continuing our association with Brandywine Valley Heating and Air Conditioning, Inc.

Thank you,
Mr. & Mrs. T 

Be Green, Save Green: PECO Smart A/C Saver program starting June 1st

The 2014 PECO Smart A/C Saver season starts on June 1st. If you've enrolled in the program, PECO will have installed a switch on the outside of your home near the central air conditioning unit to allow them to cycle your air conditioning during conservation events. When regional energy demand is high, this switch will receive a radio signal that will put your A/C compressor into a "conservation mode."

 What does this mean for the air inside your home? In conservation mode, your compressor will operate 15 minutes of each half hour during a conservation event, which can last for four hours or more.
Concerned about your family's comfort level? During the entire conservation event, your A/C fan will run normally, circulating air throughout your home. A conservation event will only occur on weekdays between noon and 8 p.m.

Ready for the best part? Participating in the PECO Smart A/C Saver program will earn you a $20 bill credit each month during the summer - that's a total of $80 for the summer cooling months of June through September.

What would you do with an extra $80 and a clean energy conscience? 

Not signed up for the PECO Smart A/C Saver program? Call 1-888-5-PECO-SAVE (1-888-573-2672) or visit https://www.peco.com/Savings/ProgramsandRebates/Residential/Pages/PECOSmartACSaver.aspx

Brandywine Valley Hiring for Marketing Intern

Brandywine Valley Heating & Air Conditioning seeks a dynamic, self-starter to assist with their marketing and communications efforts. This internship is an excellent opportunity to experience various aspects of marketing while working for well-known local company with strong community ties. 

Start Date - Immediately 

Part-time (March - May) 8 – 12 hrs/wk, preferably two days a week.

Full–time (May – August) up to 40 hrs/wk 

Compensation:  Position pays $12 + Depending on experience

Please send resumes and questions regarding the position to Megan at mstinger@bvhvac.com or call 610-692-3900 

Tech Tip of the Week

With more snow likely on its way here is a good bit of advice. Snow and ice accumulations can obstruct your heater intake and exhaust pipes. If they do obstruct them it can prevent your unit from operating. Be sure to check your intake or exhaust pipes for snow or ice. If your pipes are clogged gently remove the snow or ice from the opening. If you have any questions feel free to call us at 610-692-3900 

Are you happy with your PECO bill?

Facebook post from customer Kathy W.

facebook
Hi Bill, Kathy tagged you in a post. Kathy wrote: "Very pleased to receive this month's PECO bill. With all this cold weather, we picked a good year to finally replace and old system that was still functioning. Thank you Bill Ronayne and everyone at Brandywine Valley Heating & Air Conditioning Inc." See the post

Take The Plunge This Saturday!

Brandywine Valley Heating & Air Conditioning is a proud sponsor of the 

2014 BVA Polar Plunge

Saturday, Feb. 8th 

All proceeds from the event go to help protect & conserve the natural resources of the Brandywine Valley.

For more information www.brandywinewatershed.org/polarplunge